Returns and Exchange Policy

We want you to be completely satisfied with the products we make.

However, if you want to cancel your order for any reason, you must do this within 14 days beginning from the day you receive the item. The item must be unopened and you must pay the cost to return the item safely back to us.

We recommend Royal Mail’s Signed For Service as we cannot take any responsibility if the item is lost or damaged in the post – this ensures that you have a reliable proof of delivery (PoD).

If the item is defective, damaged or incorrect then we will pay for the costs to return the item.

To arrange a return please email info@wixandstix.com 

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